SUPPORT

Technical Support

Answers about local data, backups, widgets, and permissions.

Trace is fully offline and does not provide account-based recovery.

Does Trace upload my data?

No. The current iOS version works entirely offline, does not connect to a developer-operated server, and does not provide accounts or cloud sync.

How do backup and restore work?

Export a backup from Trace settings and save it in a location you trust. To restore, select the backup yourself using the system file picker.

Can I recover data after deleting the app?

Uninstalling the app deletes data in its local container. Export a backup before deleting Trace or changing devices. Without a backup, the developer cannot recover your local data from a server.

What if a widget does not refresh?

Open Trace and make one data change, then return to the Home Screen. If the widget still does not update, remove it and add it again.

Why does Trace request camera, photo, or notification access?

Trace requests the relevant permission only when you add a local image, take a photo, or create a reminder. Declining a permission does not affect core features that do not require it.